This is typical issue when the Red Mark hand is shown on the open invoice transaction from Customer Details > Open Transaction Editing
Sometimes after marking and process the payment, the red hand doesn't go away. It is stuck in a table called Spectrans.
The relation to get to the record to delete is
Get the Recid from CustTrans table from invoice number
Get the Recid from CustTransOpen table from CustTrans Recid under RefRecId
Get the Record from Spectrans table from CustTransOpen Recid under RefRecid
Remove the record from Spectrans will remove the red hand.
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